Delivery & Returns

How much do we charge for delivery?
Delivery is free of charge on all orders over £250. If your order is below £250 our delivery service costs £4.95 per order. For deliveries to the Southern Ireland and Channel Islands there is a delivery charge of £19.95 for orders of any value. We will charge you for the delivery only once for each order, so if we need to send any balances there will be no extra delivery charges.


How quickly will I receive my order?
Goods are normally dispatched within 48 hours of receiving your order when items are in stock. Most orders are delivered the following day, although you should allow 3 to 5 working days for delivery. Due to our large inventory of products it is not always possible to have everything in stock and some of these products will be mailed directly to you from our manufacturers and distributors. We will endeavour to notify you of any possible delays that may occur. Upon receipt of your order you will receive an email with your order confirmation.


International costs?
Delivery costs on overseas orders vary according to the weight, destination and the volume of the parcel. We will email you with an exact price, once we receive your order. When you confirm that this price is acceptable we will despatch your parcel. If the cost is prohibitive, we will cancel your order for you.


Do we replace damaged or lost goods during transit?
Yes absolutely, please check your product as soon as it arrives then please notify us immediately on receipt of any damaged goods and we will replace or refund the item.


Returns

www.just-tunics.co.uk operates a simple returns & exchange policy. If any item is not to your liking, simply email us to confirm your reasons and return it to us in its original packaging.

Refunds 14 days after the date of dispatch are at the discretion of Just Tunics and may incur a 20% re-stocking charge. When returning goods, please include your name and address, and where possible, your order number. Any items returned should not have been used.

Please send items back via Recorded or Special Delivery for your own proof of delivery, as Just Tunics cannot take responsibility for items lost in transit.

This postage cost is not reimbursed. Once we receive and check the goods, we will then refund your card minus a handling fee. This may take up to seven working days to complete.

By placing an order with www.just-tunics.co.uk you agree to the terms above. Your statutory rights are not affected. Cooling-off periods may apply around Christmas, however please telephone us to confirm this.

Change or Cancel an Order
Please be advised that changes cannot be made once an order is placed but if you’d like to add products to your order, please just place a new order for these items.

You can also email us at sales@just-tunics.co.uk and one of our customer service team will action your request within 24 hours. Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.

Please advise in an email within 24 hours of the order being placed if you wish to cancel or change your order.